You can book your transfer at any time; we recommend that you do this at least 24 hours before the pickup time. The request for short notification may not always be honoured, as we may not have a driver available in the area where you make the request.

If you need assistance planning your transfer, you can call us on +44 (0) 20 8050 3595, email us at booking@celine-minicab.co.uk or speak with one of our team members on online chat through our website.

You can book two separate trips through the online reservation form or book both directions at one time. The return trip must be the opposite of the first trip, otherwise, we recommend booking two separate trips to reflect the different itineraries. If you have any questions, you can call us at +442080503595 or send an email to booking@celine-minicab.co.uk or directly from the chat on the website.

Traffic can be a real nightmare and you should always spend more time traveling. Below are some examples of how much time you should give to the transfer when choosing a private transfer with our company.

Traffic delays can occur:

between 06:30 – 09:30 (transfer time may take up to 50% more than the one displayed by Google Maps)

between 09:30 – 16:00 (transfer time may take up to 25% more than the one displayed by Google Maps)

between 16:00 – 20:00 (transfer time may take up to 50% more than the one displayed by Google Maps)

You can pay your trip by credit card online directly on our website www.celine-minicab.co.uk or through a payment link. The payments on the website are made at the time of booking, a payment link is an option that is allowed in the next stage which will be before the journey begins. This measure was taken due to the increase in false reservations that we experienced.

The company reserves the right to accept cash payments or other forms of payment at its own discretion. Reservations can only be made with the help of an operator by phone, email, or online chat.

Currently, we do not accept payments by card in the car or over the phone, this measure protects your sensitive information. All payments are processed online through our secure website or through the payment link provided after the reservation is processed, but before the trip begins.

Currently, we do not accept payment by card in the vehicle or by telephone, this protects your sensitive information. All payments will be processed through our secure website or the payment link provided. Payment must be made before the trip begins.

You can pay for your trip by credit card online directly on our website or through a payment link. The payments processed on the website are made at the time of booking. The payment link allows payment at a later stage but must be paid before the trip begins. This measure was taken due to the increase in passenger no show and fake bookings

The transfer price from our website or from an operator is the price you will pay at the end of the transfer and which is the price of the entire transfer.

Additional fees will be applied only if:

If you exceed the waiting time included in your trip, 15 minutes included with pickup transfers from the address and 30 minutes from the airport or port + additional parking fees. If you change your trip and add an additional stop or deviate from the established trip. If you come with more passengers or extra luggage than the original reservation. If you want to upgrade to the car category or request additional waiting time.

Since our service only includes 30 minutes waiting time and free parking, we recommend those who wish to obtain a private transfer from any airport in London or in the United Kingdom to use the following time periods to avoid any additional extra cost as much as possible

 

Domestic Flights – at least 15mins after landing (if only hand luggage, or 30mins with checked luggage)

European Flights – at least 30mins after landing (if only hand luggage, or 45mins with checked luggage)

International Flights – at least 45mins after landing (if only hand luggage, or 1 hour with checked luggage)

We try to avoid as much as possible the extra charges, when delays exceeding the time allowed of 30 minutes compared to the scheduled pickup time will have to pay additional taxes, see T&C for more details.

All airport pickups come covered with the flight monitoring feature. We screen your flight and reschedule your pickup time accordingly. However, if delay of the flight is more than the free time allowed then an additional waiting time charge may apply as per mentioned in Ts and Cs.

Although we plan to monitor each flight to the handiest of our possibilities, on a few occasions we’re restricted to the knowledge available online supplied by way of the airline/airport website. Your updates can come accessible in sure situations, so please be satisfied to allow us to apprehend of any troubles along facet your scheduled flight. you’ll offer updates by way of calling us at +44 20 8050 3595, emailing us at booking@celine-minicab.co.uk or by chatting online with one of our team on our website.

In case of extended delays, we recommend that you contact the driver to inform him of any problem. Alternatively, you can give us up-to-date information by calling +442080503595 or by emailing booking@celine-minicab-co.uk or talking to one of our team members via online chat on website.

Free 30-minute parking and the waiting time we include after the scheduled pickup time usually cover these incidents. In case the waiting time exceeds the free waiting period we offer, additional costs will be applied, namely 0.30GBP / minute + the cost of the parking ticket.

If we fail to contact you by email or phone within 45 minutes after the scheduled pickup time, your reservation is subject to cancellation according to our T&C’s and the passenger is declared “no show”.

The allocated driver is going to be expecting you at the arrivals hall of the airport you will be landing on, together with your name displayed on a board. Our driver will schedule the pickup time consistent with the particular landing time of your flight (if provided, actual landing time + 30mins* = pickup time / 30 mins* reflects minimum timeframe we recommend after landing, you’ll modify the timeframe to your own preference) and can wait freed from charge (parking & waiting time included) for up to 30 mins after the scheduled pickup time.

You will be given the driving force details before the journey commencing, and can know the driver’s name, telephone number and everyone car registration details to make sure you are ready to spot one another with ease. If for any reason you are unable to locate your driver, it is best to contact us first as we are going to be ready to assist you best. If you are unable to locate your driver, you will call us at +44 (0)20 8050 3595, email us at booking@celine-minicab.co.uk.

Depending on the airport you will be landing on, the main reference point at the arrival’s hall is

• Gatwick Airport T. North > near M&S / Boots shop.
• Gatwick Airport T. South > near Costa Coffee shop.
• Heathrow Airport T. 1 > Terminal closed.
• Heathrow Airport T. 2 > Near WHSmith shop at arrivals.
• Heathrow Airport T. 3 > Near WHSmith / Boots shop at arrivals.
• Heathrow Airport T. 4 > Near Costa Coffee shop at arrivals.
• Heathrow Airport T. 5 > Domestic flights – near M&S shop / all other flights – near Costa Coffee shop at arrivals.
• Stansted Airport > Outside terminal, in front of the airport “ZONE D.
• Luton Airport > Outside the terminal where the pickup and drop off area is (follow the sign).
• Southend Airport > Outside terminal – short stay car park.
• London City Airport > Near WHSmith shop at arrivals

Depending on the vehicle with which you go by default, you may have one of the following cars that will make the transfer:

 

• Salon includes:

VW Passat, Ford Mondeo, Skoda Superb, Toyota Prius, Vauxhall Insignia or similar.

 

• Estate includes:

VW Passat Estate, Ford Mondeo Estate, Skoda Superb Estate, Toyota Prius+, Vauxhall Insignia Estate or similar.

 

• MPV4/MPV5/MPV6 includes:

VW Sharan, Ford Galaxy or similar.

 

• Minibus 8 includes:

VW Transporte, Mercedes Viano, Mercedes Vito or similar.

 

We cannot make any promises regarding the vehicle that will carry out your transfer. Special requests can be made during the reservation, but we can never guarantee that a specific brand or model will make your transfer.

 

Only in the case of executive and luxury bookings can we offer the desired car. All our cars are very well maintained and are not older than 5 years.

 

If you need assistance regarding our range of vehicles you can call + 442080503595 or send an email to booking@celine-minicab.co.uk or you can talk to our team member on online chat in our website.

 

Depending on the number of passengers and luggage, we recommend different size vehicles which we believe will best suit your needs and do not endanger your comfort either. Of course, if you have got weird sorts of luggage, things can get tricky. The reason why we have listed below a number of the more frequent items our clients have asked us to carry for them.

 

• Saloon Car <> 3 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggage we recommend an Estate Car).
• Executive Car <> 3 passengers along with 2 hand luggage and 2 items of checked* luggage (*small or medium size, for large luggage we recommend an Executive MPV Car).
• Estate Car <> 4 passengers along with 2 hand luggage and 4 items of checked* luggage (*small or medium size, for large luggage we recommend an MPV Car).
• MPV4 Car <> 4 passengers along with 4 hand luggage and 4 items of checked* luggage (*small or medium size, for large luggage we recommend an MPV5 Car).
• MPV5 Car <> 5 passengers along with 2 hand luggage and 4 items of checked* luggage or only 5 checked* luggage (*small or medium size, for large luggage we recommend a Minibus Car).
• MPV6 Car <> 6 passengers along with only 6 hand luggage (if you have more than this amount of luggage, we recommend a Minibus Car).
• Executive Mercedes V class or Viano <> 6 passengers along with 6 hand luggage and 6 items of checked* luggage (*small or medium size, for large luggage we recommend a Minibus Car).
• Minibus Car <> Minivan fits 8 passengers along with 8 hand luggage and 8 items of checked luggage.

Such services are only available if you call us at +44 (0)20 8050 3595, email us at booking@celine-minicab.co.uk or speak to one of our team members or directly on our website using the chat feature.

Yes, you can cancel your reservation at any stage, we recognize adjustments on your itinerary can occur remaining minute. Considering this, we might admire your note of cancellation as quickly as possible, to avoid situations had been a driving force is already in path to the requested pickup address.

To cancel, you may call us at +4420 8050 3595, e-mail us at booking@celine-minicab.co.uk or communicate to one of our team members through our website online chat. To cancel, we would require your booking ID, your name, and a cause of cancellation.

Seeing a number of the techniques utilized by our competitors when it comes to cancelling a booking, we adore to suppose that we’re very easy going and usually goal to refund our clients the full adventure amount (where applicable). As long you give us three hours note (prior to the scheduled pickup time) or 6 hours if the pickup is outside London, we are able to refund your journey in full! Pre-paid bookings can be refunded in most 5 operating days from the moment of cancellation.

 

If a booking is cancelled less than three hours previous to the scheduled pick-up time or 6 hours if the pickup is outdoor London, there could be a cancellation charge applied, which relies upon at the time we had been informed.

 

• Between 3 hours and up to the pick-up time = 50% of journey price
• Between 6 hours (if the pickup is outside of London) and up to the pick-up time = 50% of journey price
• Once the journey has commenced (driver on the way) = 100% of the journey price

 

If you booked a trip for the incorrect date/time but failed to tell us = 50% of journey rate to rebook
If you double-booked with a different company but failed to tell or cancel the journey with us = 50% of trip fee + parking/waiting charge

If you have got booked a journey with us, however, did not turn up, we are able to require a cancellation charge be paid, for time-wasting = 50% of journey charge + parking/waiting charge

In case you forgot something in the car of our driver, please contact us as soon as possible. We train our drivers to check the car after each trip, but it can be overlooked and once taken by other passengers there is a risk that your item will be found by them.

 

If you need assistance because you lost an item please call +442080503595, email booking@celine-minicab.co.uk or you can talk to our team member via chat.

 

We will ask for your reservation number and your name to complete a form for lost and found items. If we find any item, we will contact you and we will provide you with a courier service that will return the items. Shipping fees will be paid before shipping.

The driver assigned to you will be waiting in front of the specified address or at the nearest available parking spot. For any problems, you can contact the driver on the number provided for additional assistance.

 

Before starting the trip you will be provided with all the details of the driver, you will know the name of the driver, the phone number of the driver, a photo with the driver, the registration data of the car as well as a link to be able to track the driver using GPS as easily as possible. If you cannot locate your driver, it is best to contact him directly because you will get more accurate information. If for any reason you cannot contact the driver, please call +442080503595 or send an email to booking@celine-minicab.co.uk or talk to our operators through the chat on the website.

Your driver who is assigned to you will be waiting for you at the meeting point with your name displayed on a board. Depending on the location where you will arrive, please read below.

 

Before starting the trip you will be provided with the driver’s details and you will know the driver’s name, phone number and all the registration details of the car so that it will be easy for you to locate it. If you do not locate the driver, we suggest that you contact him directly at the phone number you received by text message or email. If you are unable to contact your driver please call +442080503595 or email us at booking@celine-minicab.co.uk or through the chat on the website.

 

Depending on where you arrive, the main point of reference is:

 

Train Stations – all stations have pickup and drop off points in front of the station. You can request the pickup from inside the train station in front of the information centre (meet & greet) but additional charges will apply (consult an operator before booking). For any problems, you can contact the driver on the number provided for additional assistance.

 

Port, cruise and ferry – all ports, ferry cruise terminals have included a meet & greet. The driver will wait for you at the pickup point with your name displayed on a board. Depending on the port/terminal you arrive at, the driver will wait for you at the nearest parking spot near the arrival gate. For any problem, you can contact the driver on the number provided for additional assistance.

Hotels (London and outside London) – all hotels have a pickup point in front of the hotel or the hotel reception. The driver will usually inform the porter about his arrival and the exact location. If parking in front of the hotel is available, the driver will wait for you in front of the hotel. For any problem, always contact the driver at the phone number provided for additional assistance.

Your driver who is assigned to you will be waiting for you at the meeting point with your name displayed on a board. Depending on the location where you will arrive, please read below.

 

Before starting the trip you will be provided with the driver’s details and you will know the driver’s name, phone number and all the registration details of the car so that it will be easy for you to locate it. If you do not locate the driver, we suggest that you contact him directly at the phone number you received by text message or email. If you are unable to contact your driver please call +442080503595 or email us at booking@celine-minicab.co.uk or through the chat on the website.

 

Depending on where you arrive, the main point of reference is:

 

Train Stations – all stations have pickup and drop off points in front of the station. You can request the pickup from inside the train station in front of the information centre (meet & greet) but additional charges will apply (consult an operator before booking). For any problems, you can contact the driver on the number provided for additional assistance.

 

Port, cruise and ferry – all ports, ferry cruise terminals have included a meet & greet. The driver will wait for you at the pickup point with your name displayed on a board. Depending on the port/terminal you arrive at, the driver will wait for you at the nearest parking spot near the arrival gate. For any problem, you can contact the driver on the number provided for additional assistance.

Hotels (London and outside London) – all hotels have a pickup point in front of the hotel or the hotel reception. The driver will usually inform the porter about his arrival and the exact location. If parking in front of the hotel is available, the driver will wait for you in front of the hotel. For any problem, always contact the driver at the phone number provided for additional assistance.

Transport for London requires that all London minicabs authorized to provide services for passengers who have guide dogs without being charged an additional fee. If a company or driver refuses to travel or asks for more money because of a guide dog, you can report them directly to the transport division for London Private Hire (minicab). This applies only to accredited assistance dog users.

 

Pets are only allowed in certain vehicles; we recommend that you make a reservation for such request. Our company charges a fee of £ 10 or more, depending on special circumstances. For these reservations, the pet must travel in a cage (this is a legal requirement). If you have any questions you can call us on +442080503595 or send an email to booking@celine-minicab.co.uk or you can talk to an operator through the chat on the website.

Please note that child seats are not a legal requirement in taxi and private rental cars and for this reason we do not provide them. You can bring your own child seat but remember that you cannot leave it in the driver’s custody.

WiFi and internet access is a free service only for executive bookings. If you want WiFi access during a regular transfer, you must pay a fee of £ 8. If you have any questions, you can call us at +442080503595 or send an email to booking@celine-minicab.co.uk or directly from the chat on the website.

Refreshments are a free service only for executive bookings. If you want Refreshments during a regular transfer, you must pay a fee of £ 8. If you have any questions, you can call us at +442080503595 or send an email to booking@celine-minicab.co.uk or directly from the chat on the website.

The working hours of our customer support office are open between 05:00 and 23:00 (London time). Technically we are open 24 hours. We make transfers at any time of the day or night. You are given an emergency contact number and the driver’s number for assistance outside of working hours. If you have any questions, you can call us at +442080503595 or send an email to booking@celine-minicab.co.uk or directly from the chat on the website.